Terms Of Purchase

Last Updated: August 26, 2026

These Terms of Purchase apply to all purchases made through Zevanorqia and govern the relationship between you and us when ordering products from our website.

Zevanorqia is operated by HONGKONG WINNCA CONSTRUCTION LIMITED.

By submitting an order through https://zevanorqia.com, you confirm that you have reviewed and accepted these Terms of Purchase together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Terms of Use, and any other policies or conditions that apply to your transaction.

If you do not agree with these terms, please do not complete a purchase.

Eligibility to Place an Order

When you submit an order, you represent that:

  • You have the legal capacity to enter into a purchase agreement

  • The information supplied during checkout is accurate and complete

  • You have permission to use the selected payment method

  • Your purchase is being made for lawful purposes

  • You will comply with applicable laws and regulations

Where legally permitted, Zevanorqia may decline, restrict, or cancel an order.

Product Descriptions and Information

We make reasonable efforts to present product information accurately, including descriptions, photographs, measurements, materials, colors, specifications, and other relevant details.

However, minor differences may occur as a result of:

  • Display and screen settings

  • Photography or lighting conditions

  • Manufacturing variations

  • Manual measurement

  • Packaging revisions

  • Product improvements or updates

Colors viewed on your device may not exactly match the physical product.

Photographs may also include decorative objects, accessories, props, or surrounding products for presentation purposes. Such items are not included unless specifically stated in the product listing.

Product Availability

All merchandise is offered subject to availability.

Placing an item in your cart does not reserve inventory and does not guarantee that the product will still be available when your purchase is completed.

If an item becomes unavailable after your order has been submitted, we may:

  • Remove or cancel the unavailable item

  • Offer another suitable option

  • Refund the amount paid for that item

Where appropriate, we will contact you regarding the unavailable product.

Prices

Product prices are displayed in the applicable storefront currency unless otherwise indicated.

We may update prices without advance notice.

The amount charged for a product will generally be the price shown when the order is submitted, except where an obvious error, technical malfunction, or incorrect promotional calculation has occurred.

Zevanorqia may correct errors relating to:

  • Product pricing

  • Promotions

  • Discounts

  • Typographical information

  • Website displays

  • Automated calculations

If a material pricing error affects your order, we may contact you before fulfillment or cancel the affected transaction and issue an appropriate refund.

Taxes, Customs, and Import Charges

Depending on the destination, a purchase may be subject to:

  • Sales tax

  • Value-added tax

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Other government-imposed charges

Where required, certain taxes may be collected during checkout.

Unless specifically stated otherwise, customs charges, import duties, and similar fees imposed by the destination country are the customer's responsibility.

Zevanorqia does not control customs agencies, customs assessments, or customs-processing timelines.

Accepted Payments

Available payment methods will be displayed at checkout.

By entering payment information and submitting an order, you confirm that:

  • The payment details are valid

  • You are authorized to use the payment method

  • Sufficient funds or credit are available

  • You authorize the applicable charges for your order

Transactions may be processed through independent payment providers.

Zevanorqia does not control whether a bank, card issuer, payment processor, or other financial institution approves or declines a transaction.

Payment Authorization

A temporary authorization may be placed on your payment method when an order is submitted.

This may appear as a pending transaction before the purchase has been completely processed.

If the order is canceled, the authorization may remain visible for several business days depending on the policies of your bank or payment provider.

Order Confirmation

After checkout, you may receive an automated confirmation message.

This message confirms that your order request has been received but does not necessarily represent final acceptance of the order.

An order is generally considered accepted when we begin fulfillment or otherwise confirm that the transaction has been approved for processing.

Order Screening and Verification

For security and fraud-prevention purposes, certain orders may be reviewed before fulfillment.

We may ask for additional details to verify information such as:

  • Billing information

  • Shipping information

  • Identity

  • Payment authorization

  • Authenticity of the transaction

If requested verification is not provided, processing may be delayed or the order may be canceled.

Order Refusal, Restrictions, and Cancellation

Where permitted by law, Zevanorqia may refuse, limit, or cancel an order when reasonably necessary.

Examples may include:

  • Suspected fraudulent activity

  • Unauthorized use of a payment method

  • Incorrect pricing

  • Inventory shortages

  • Abnormally large order quantities

  • Unauthorized resale activity

  • Technical problems

  • Inaccurate customer information

  • Shipping restrictions

  • Violation of our store policies

If we cancel an order after collecting payment, the applicable amount will be returned to the original payment method.

Changes and Cancellation Requests

We aim to begin processing orders quickly.

If you need to make a change or request cancellation, contact us as soon as possible.

We cannot guarantee that an order can be modified or canceled once it has entered:

  • Processing

  • Fulfillment

  • Packing

  • Shipment

After dispatch, any applicable return or refund request will be handled according to our Return & Refund Policy.

Shipping

Information about processing periods, shipping methods, delivery estimates, and related conditions is available in our Shipping Policy.

Estimated delivery dates are provided for convenience and are not guaranteed unless expressly stated.

Delays may occur for reasons such as:

  • Carrier disruptions

  • Customs procedures

  • Severe weather

  • Natural disasters

  • Transportation interruptions

  • Seasonal order volume

  • Incorrect delivery details

  • Government restrictions

  • Labor disputes

To the extent permitted by law, Zevanorqia is not responsible for delays caused by carriers or events outside our reasonable control.

Shipping Information Provided by the Customer

You are responsible for entering a complete and accurate delivery address.

Before submitting an order, please verify:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State or province

  • ZIP or postal code

  • Country or region

  • Contact information

If an order is shipped using incorrect information provided by the customer, additional delivery, return, or replacement expenses may apply.

Once fulfillment has begun, address changes cannot be guaranteed.

Delivery Status

A shipment may be treated as delivered when the carrier's tracking system confirms successful delivery.

Customers are responsible for reviewing tracking information and ensuring that packages can be received securely.

If tracking indicates delivery but you cannot locate the package, please contact both the carrier and our customer-support team as soon as possible.

Risk of Loss

Unless applicable law requires otherwise, Zevanorqia orders may be transported by independent third-party carriers.

Responsibility for loss or damage will be determined according to applicable law and the relevant shipping arrangement.

Nothing in these Terms is intended to remove consumer protections that cannot lawfully be excluded.

Damaged, Defective, Incorrect, or Incomplete Products

If a product arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us within the period specified in our Return & Refund Policy.

To investigate the issue, we may ask for:

  • Your order number

  • Photographs of the product

  • Images of the packaging

  • A photograph of the shipping label

  • Video evidence where reasonably necessary

  • A description of the problem

Depending on the circumstances, an approved resolution may include:

  • Replacement

  • Partial refund

  • Full refund

  • Store credit

  • Another reasonable solution

Returns and Refunds

Eligibility for returns, refunds, exchanges, and related remedies is governed by our Return & Refund Policy.

We recommend reviewing that policy before placing an order.

Where a refund is approved, the funds will generally be returned to the original payment method unless another method is required by applicable law.

The time required for the refund to appear may depend on your bank or payment provider.

Products That Cannot Be Returned

Certain products may be excluded from ordinary returns due to factors such as:

  • Hygiene

  • Health or safety

  • Customization

  • Clearance status

  • Final-sale designation

  • Other conditions described in our Return & Refund Policy

Any statutory rights that cannot legally be excluded will continue to apply.

Promotional Offers

From time to time, Zevanorqia may provide promotional opportunities including:

  • Discount codes

  • Buy-one-get-one promotions

  • Bundle pricing

  • Limited-time discounts

  • Complimentary gifts

  • Free-shipping offers

  • Clearance promotions

Each promotion may include additional rules or limitations.

Unless otherwise stated:

  • Offers cannot normally be combined

  • Promotional codes have no cash value

  • Offers may expire

  • Available quantities may be restricted

  • Promotional gifts depend on availability

  • Discounts usually cannot be applied after an order is completed

We may amend or end a promotion where permitted by law.

Bundle and Buy-One-Get-One Promotions

Items purchased through a bundle, Buy One Get One offer, multi-buy discount, or similar promotion may be treated as part of one promotional transaction.

If only part of the promotional purchase is returned, any approved refund may be recalculated based on the actual promotional price allocated to the returned product.

Where required by the promotion conditions, complimentary items may also need to be returned.

Discount Codes

Promotional codes must be entered correctly before checkout is completed.

If a code was not successfully applied when the order was submitted, we cannot guarantee that it can be added later.

Codes may be subject to restrictions involving:

  • Specific products

  • Collections

  • Customers

  • Countries

  • Minimum order amounts

  • Usage limits

  • Expiration dates

  • Promotion categories

Free Promotional Items

Complimentary products offered as part of a promotion are subject to availability.

If the qualifying purchase is later returned, Zevanorqia may, where legally permitted:

  • Require the free item to be returned

  • Deduct the stated or applicable promotional value from the refund

Personal Use and Resale Restrictions

Unless we expressly agree otherwise, products purchased through Zevanorqia are intended primarily for personal or household use.

We may restrict or cancel purchases that reasonably appear to involve:

  • Unauthorized commercial resale

  • Redistribution

  • Bulk acquisition

  • Marketplace resale

  • Fraudulent activity

Chargebacks and Payment Disputes

If you believe there is an issue involving a purchase, we encourage you to contact our customer-support team so we have an opportunity to review the matter before you initiate a chargeback.

Nothing in these Terms prevents you from exercising lawful rights relating to unauthorized or improper charges.

False, fraudulent, or intentionally misleading payment disputes may result in restrictions or other appropriate action.

Customer Responsibilities

Before completing a purchase, customers are responsible for:

  • Reading the applicable product information

  • Choosing the intended variation

  • Selecting the correct size, color, model, and quantity

  • Entering accurate billing information

  • Providing a complete shipping address

  • Reviewing order details before checkout

  • Following applicable product instructions

  • Using products for their intended purpose

Except where liability cannot legally be excluded, Zevanorqia is not responsible for problems caused by misuse, improper installation, modification, failure to follow instructions, or use outside the intended purpose of the product.

Product Safety and Proper Use

Customers should read and follow any warnings, instructions, care recommendations, and safety information supplied with a product.

Products should not be altered or used in a manner that creates an unreasonable safety risk.

Where appropriate, products used by children should be handled with suitable adult supervision.

Third-Party Providers

Certain parts of our shopping experience may be supported by third-party companies.

These services may include:

  • Checkout technology

  • Payment processing

  • Order fulfillment

  • Delivery

  • Tracking

  • Fraud detection

  • Other business services

Those providers may maintain their own contractual terms and privacy practices.

Zevanorqia is not responsible for third-party systems beyond the extent required by applicable law.

Warranty Disclaimer

To the fullest extent permitted by law, products and related services are provided on an "as is" and "as available" basis unless an express warranty is specifically provided.

Zevanorqia does not make warranties beyond those clearly stated by us or required under applicable law.

Nothing in this section eliminates warranties or statutory protections that cannot legally be waived.

Limitation of Liability

To the maximum extent permitted by applicable law, Zevanorqia, HONGKONG WINNCA CONSTRUCTION LIMITED, and their affiliates, suppliers, service providers, and business partners will not be liable for indirect, incidental, exemplary, punitive, special, or consequential losses arising from a purchase or use of our products.

Such losses may include loss of:

  • Revenue

  • Profit

  • Data

  • Business opportunity

  • Use

  • Goodwill

This limitation does not apply where applicable law prohibits such an exclusion.

Indemnification

Where legally permitted, you agree to indemnify and hold harmless Zevanorqia, its operating company, affiliates, partners, and service providers from claims, losses, damages, liabilities, and expenses resulting from:

  • Unlawful use of products

  • Misuse of our website

  • Violation of these Terms

  • Fraudulent conduct

  • Infringement of another person's rights

  • Violation of applicable laws

Mandatory Consumer Protections

These Terms are not intended to reduce, waive, or eliminate consumer rights that cannot legally be excluded.

Where mandatory consumer-protection legislation conflicts with a provision in these Terms, the mandatory legal requirement will control.

Events Outside Our Control

Zevanorqia will not be responsible for delay or non-performance caused by circumstances reasonably outside our control.

Examples include:

  • Natural disasters

  • Extreme weather

  • War

  • Civil unrest

  • Terrorism

  • Epidemics or pandemics

  • Government measures

  • Customs restrictions

  • Transportation interruptions

  • Labor disputes

  • Carrier disruptions

  • Power outages

  • Internet failures

Where practical, we will make reasonable efforts to resume normal operations.

Fraud Prevention and Abuse

We may investigate orders or account activity that appears fraudulent, abusive, or inconsistent with our policies.

We may limit, suspend, or cancel transactions involving:

  • Stolen payment methods

  • False customer details

  • Promotion misuse

  • Repeated fraudulent claims

  • Unauthorized account activity

  • Excessive or abusive chargebacks

Where permitted or required, relevant information may be provided to:

  • Payment processors

  • Shipping carriers

  • Fraud-prevention providers

  • Government authorities

  • Law-enforcement agencies

Purchase Quantity Limits

We may impose reasonable limits on the number of products purchased per:

  • Customer

  • Household

  • Account

  • Payment method

  • Shipping address

  • Promotion

Such limits may be applied before or after an order has been submitted.

Electronic Notices

By purchasing from Zevanorqia or contacting us electronically, you agree that transactional communications may be provided electronically.

These communications may include:

  • Order confirmations

  • Receipts

  • Shipping notifications

  • Refund notices

  • Policy-related messages

  • Customer-service communications

Where legally permitted, electronic communications satisfy requirements for written notice.

Dispute Resolution

Disputes relating to purchases made through Zevanorqia will be handled according to applicable law and any relevant dispute-resolution provisions contained in our Terms of Use.

Where enforceable, disputes may be handled through individual arbitration rather than through class or collective proceedings.

Nothing in this provision removes rights that cannot lawfully be waived.

Severability

If a court or other competent authority determines that any provision of these Terms is invalid, unlawful, or unenforceable, the remaining provisions will continue in effect.

No Waiver

If Zevanorqia chooses not to enforce a provision immediately, that decision does not prevent us from enforcing the same provision or another provision later.

Changes to These Terms

We may revise these Terms of Purchase as our business, website, services, or legal requirements evolve.

When revisions are made, the updated version will be published on this page with a new Last Updated date.

Unless applicable law requires otherwise, revised terms generally apply to purchases made after the updated version becomes effective.

Entire Purchase Agreement

These Terms of Purchase should be read together with other Zevanorqia policies that apply to your transaction, including:

  • Terms of Use

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Payment-related terms

  • Promotional conditions

  • Product-specific conditions

Together, these policies form the terms governing purchases made through Zevanorqia.

Where a specific product, promotion, or service includes additional terms, those more specific terms will apply alongside these Terms to the extent permitted by law.

Contact Us

If you have questions about an order, payment, product, return, refund, or these Terms of Purchase, please contact us:

Brand: Zevanorqia
Operating Company: HONGKONG WINNCA CONSTRUCTION LIMITED
Email: support@zevanorqia.com
Phone: +1 (904) 341-8887
Website: https://zevanorqia.com

Company Address:
RM 2502C, 25/F
148 ELECTRIC ROAD
NORTH POINT, HONG KONG

When contacting customer support, please include your order number whenever possible so we can locate your purchase and assist you more efficiently.