Shipping policy

Last Updated: August 26, 2026

Thank you for shopping with Zevanorqia.

This policy describes how we prepare orders, calculate shipping charges, provide tracking information, manage delivery concerns, and assist customers when a shipment is delayed, divided, returned, or confirmed lost.

1. Preparing Your Purchase

Once your payment has been successfully submitted, we begin preparing your order for dispatch.

The preparation period is generally no longer than 3 business days and may include:

  • Reviewing the order details

  • Verifying payment

  • Checking the recipient and delivery information

  • Packing the purchased products

  • Handing the parcel to a logistics provider

Purchases submitted during weekends or public holidays will begin processing on the following business day.

Preparation may require additional time during holiday periods, large promotional campaigns, product launches, or unusually busy sales periods.

2. Estimated Transit Time and Delivery Charges

After an order has been processed and dispatched, standard international delivery typically requires approximately 10–20 business days.

A flat standard shipping charge of USD $5.99 per order normally applies.

Actual transit times can differ based on factors including:

  • The destination country or territory

  • Customs-clearance procedures

  • Local postal operations

  • Carrier capacity

  • Holiday schedules

  • Severe weather

  • Transportation interruptions

  • Other conditions beyond our reasonable control

The applicable shipping cost will be presented during checkout before you authorize payment.

3. Circumstances That May Affect Delivery

Most packages arrive within the estimated timeframe, but an exact delivery date cannot be guaranteed.

A shipment may take longer because of:

  • Customs examinations

  • Courier or postal interruptions

  • Seasonal shipping demand

  • Local delivery restrictions

  • Incomplete or incorrect address information

  • Weather emergencies

  • Public holidays

  • Unexpected logistical or transportation issues

Zevanorqia is not responsible for delays resulting from customs authorities, delivery carriers, adverse weather, or other circumstances outside our reasonable control.

4. Shipment Tracking

A Shipping Confirmation message will be sent after your package has been dispatched. This email will normally contain a tracking number or a direct tracking link.

You may also enter the tracking number at:

https://www.17track.net/

Carrier information may require 24–72 hours to appear after you receive the shipping notification.

Tracking may temporarily stop updating while a package is traveling between facilities, crossing international borders, or waiting for customs processing. A temporary pause does not automatically mean the parcel has been lost.

5. Orders Sent in Separate Parcels

Items included in a single purchase may be stored at different fulfillment facilities. For this reason, we may dispatch available products separately instead of holding the entire order.

When your purchase is divided:

  • Parcels may be delivered on different dates

  • Each shipment may receive its own tracking number

  • No additional shipping fee will be charged solely because the order was split

Receiving one package before another does not necessarily indicate that part of your order is missing.

6. Requests to Modify an Order

Requests involving an address correction or a change to product color, size, or quantity should be submitted within 12 hours of placing the order.

Please use this subject line:

URGENT: ORDER CHANGE

Your request should include:

  • Your order number

  • The email address used during checkout

  • A detailed description of the requested modification

  • The full corrected delivery address, when relevant

We will make a reasonable effort to apply the requested update. However, we cannot guarantee modifications after the order has entered preparation, fulfillment, or shipping.

Once a parcel has been dispatched, Zevanorqia cannot change its address or redirect it to another destination.

7. Customer Responsibility for Address Details

Customers must provide complete, accurate, and deliverable shipping information when submitting an order.

Before completing checkout, verify the following:

  • Recipient’s full legal name

  • Street name and building number

  • Apartment, suite, unit, or floor

  • City

  • State, province, or region

  • ZIP or postal code

  • Destination country

  • Contact telephone number

Zevanorqia is not responsible for a shipment that is delayed, misdelivered, lost, or returned because inaccurate or incomplete delivery information was submitted by the customer.

If a returned parcel must be sent again, the customer may be required to pay an additional delivery charge.

8. Unsuccessful Delivery Attempts

When a courier is unable to complete delivery, the shipping provider may:

  • Make another delivery attempt

  • Leave a written or electronic notice

  • Transfer the parcel to a pickup location

  • Hold it at a local postal facility

  • Contact the recipient using the telephone number provided at checkout

Customers should monitor tracking updates and communicate directly with the local carrier when action is required.

Zevanorqia is not responsible for packages returned because the recipient did not collect the parcel, respond to carrier notifications, or arrange redelivery.

9. What to Do When Delivery Is Taking Longer

If your shipment has exceeded the expected timeframe, please take the following steps:

  1. Review the most recent carrier update.

  2. Verify that the delivery address on the order is correct.

  3. Look for attempted-delivery messages or collection notices.

  4. Contact the local courier using the tracking number.

  5. Email our customer service team if the tracking history has shown no movement for more than 7 days.

When requesting assistance, include both your order number and the email address associated with your purchase.

10. Shipments Confirmed Lost in Transit

When the delivery provider officially confirms that a parcel has been lost while in transit, Zevanorqia will assess the claim and may issue a replacement without an additional product or shipping charge.

We may request the following information before approving a replacement:

  • Order number

  • Checkout email address

  • Shipment tracking number

  • Written or electronic confirmation from the carrier

  • Additional information about the intended delivery

A parcel will not be treated as lost while it continues to move through the carrier network or receives active tracking scans.

11. Tracking Shows “Delivered,” but the Package Is Missing

If the courier has marked your parcel as delivered but you cannot find it, please:

  • Inspect the area surrounding the delivery address

  • Ask other members of your household

  • Check with nearby neighbors

  • Contact reception, security personnel, or building management

  • Speak with the local delivery provider

  • Wait up to 48 hours in case the carrier recorded delivery before completing the physical drop-off

After tracking confirms successful delivery to the address entered during checkout, Zevanorqia is not responsible for packages that are subsequently misplaced, lost, or stolen.

12. Unclaimed, Refused, or Returned Deliveries

If a package is rejected, left unclaimed, or returned because the submitted address was incomplete or incorrect, the following expenses may be deducted from an approved refund:

  • The initial shipping charge

  • Return transportation costs

  • Reasonable processing or handling expenses

If you request another delivery attempt, an additional shipping payment may be required before the parcel is resent.

13. Import Charges and Customs Requirements

International shipments may be assessed additional fees by the destination country, including:

  • Import duties

  • Value-added tax

  • Customs charges

  • Brokerage expenses

  • Other government or carrier-imposed fees

Unless checkout specifically states otherwise, these charges are separate from the product price and the standard shipping fee.

Customers are responsible for paying all applicable duties, taxes, and import-related charges. Zevanorqia cannot determine, collect, or guarantee the amount imposed by local customs authorities.

Refusing delivery because of customs charges does not automatically qualify the purchase for a complete refund.

14. Fulfillment Origins and Available Destinations

Zevanorqia provides shipping to most countries and regions.

Depending on inventory and the customer’s destination, an order may be dispatched from a fulfillment location in:

  • The United States

  • Canada

  • Australia

  • Europe

  • Asia

  • Another international region

Certain products may be sent directly by an approved manufacturing or fulfillment partner.

The dispatch location is selected according to available inventory, product location, and delivery destination.

If delivery is unavailable for your country or region, we will contact you using the information supplied with the order.

15. Key Delivery Reminders

Please keep the following information in mind:

  • Shipping estimates begin only after processing is finished.

  • Weekends and public holidays are not counted as business days.

  • A new tracking number may require up to 72 hours to activate.

  • Products from the same order may arrive in different packages.

  • Customers must submit accurate and complete delivery details.

  • Customs duties and import-related charges are the customer’s responsibility.

  • Orders cannot be redirected, changed, or canceled after dispatch.

  • Zevanorqia’s delivery responsibility ends when carrier tracking confirms successful delivery.

Customer Service

For questions concerning an order, delivery status, or tracking number, contact us using the following information:

Brand: Zevanorqia
Operating Company: HONGKONG WINNCA CONSTRUCTION LIMITED
Email: support@zevanorqia.com
Phone: +1 (904) 341-8887
Website: https://zevanorqia.com

Company Address

HONGKONG WINNCA CONSTRUCTION LIMITED
Room 2502C, 25/F
148 Electric Road
North Point, Hong Kong

This business address is not an authorized returns center. Do not send products to this location unless our customer service team has provided written approval and complete return instructions.

To help us review your inquiry efficiently, include your order number and the email address used during checkout whenever you contact us.